Legal
Refund Policy
How cancellations, incomplete jobs, and payment disputes are handled on Atlast.
Last updated 26 July 2026
1. Before work starts
If a booking is cancelled before the artisan begins work, eligible prepaid amounts may be refunded according to the booking status and payment provider timelines.
2. After work starts
Partial or full refunds depend on progress completed, materials purchased, and the agreed scope. Disputes may require evidence from both parties.
3. How to request help
Open a dispute in the relevant portal flow or contact support with your booking details, payment reference, and a short description of the issue.
4. Timing
Approved refunds are processed back to the original payment method when possible. Bank or wallet timing may vary.